The client support that you will get from your shared web hosting provider is very important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you have a technical trouble with an existing account. Timely and clear information about a question or an issue will save you a lot of time and efforts, not mentioning that this is usually a sign that you're ordering from a real hosting provider not from some reseller. When you buy a hosting account from a company that doesn't own its servers and it can't access them directly, it's almost certain that you will wait for a few days in order to receive a reply to your question, which means that your web sites may remain offline for quite some time. However, a provider that provides various means of communication and has a tech support staff available any time will assist you to right away and help you limit or entirely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Shared Web Hosting

We provide you with 24/7 billing, customer and technical support for our Linux shared web hosting packages. Even if you aren't our customer yet and you have questions, we will assist you without delay and supply you with the necessary info, to give you the choice to make the best decision when you acquire a new hosting account. We're available twenty-four seven, including holidays and weekends, and we supply multiple means of communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your benefit, we now have a couple of telephone numbers all over the world, therefore you're able to call the one which is closer to you. The max response time for your e-mail messages and your tickets is 1 hour. The actual response time is around 15-20 minutes, which means that you can forget all about waiting for several days to get assistance for any kind of task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

We know how crucial it is to get timely assistance, especially if your site is not functioning as it should be for some reason. Our Linux semi-dedicated hosting packages come with 24/7 customer and tech support, consequently if anything comes up, you are able to use various methods to contact us - phone line with several local numbers internationally, live chat, emails and support tickets. The first two choices are for billing, pre-sales and common issues, so in case you do not have an account yet, for instance, you are able to get more information for our services, or we will assist you with less complex tech problems. The second two methods are for strictly tech matters or everything which is more time-consuming since it is more convenient to follow the conversation between you and our technical support crew. The warranted max answer time for them is just an hour, the actual one - 15-20 min, therefore you will not need to wait for a whole day to get assistance as you may need to do with other service providers.

24/7 Customer Support in VPS Web Hosting

In case you rent a Virtual Private Server from us, you can get in touch with us 24/7 for any server-related issue or forany difficulties or questions with regard to the pre-installed software your server comes with. If you haven't acquired your virtual private server package yet, you will be able to learn more about our services by giving us a call or by using the live chat service. For more tech problems, you can send an e-mail message or open a support ticket via your billing Control Panel and you will get support within less than one hour regardless of the time of the day, even on holidays and weekends. The typical reply time generally does not exceed 30 minutes. If you'd like to have assistance with third-party software, you are able to use the Managed Services upgrade which you can add to each and every VPS package and our administrators can help you with any set up or troubleshooting problem you have experienced.