Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from us, you won’t ever have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket whilst you’re browsing your files or editing different settings. The ticketing system is being strictly monitored 24/7/365 by our client service team representatives and the response time is maximum sixty minutes, but it seldom takes more than twenty minutes to receive support. Unlike some other hosting providers, we do not charge extra for using the ticketing system, so you can contact us as often as you need and request info in regards to any technical or billing problem. Additionally, you can see a variety of help articles, which will help you fix the commonest obstacles on your own.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is far more efficient to manage everything from a single place, so we’ve implemented a support ticket system into the in-house developed Hepsia hosting Control Panel, which comes with each and every semi-dedicated server plan. This will enable you to manage the correspondence with our client service team along with your content, which means that you won’t have to memorize additional logon credentials for some other admin dashboard. You will be able to post a new ticket or to track the status of an old one with no more than a couple of mouse clicks whilst you’re browsing the content within your account. You can also look through older tickets using a clever search option or read applicable FAQ articles, which contain solutions to commonly faced obstacles. The built-in trouble ticket system is strictly monitored 24/7 with the maximum ticket response time being just 1 hour, so there’ll always be someone to assist you.