A ticketing system is the most popular correspondence channel that web hosting companies offer to their clients. It is usually part of the billing account and is the most effective way to resolve an issue that requires some time to examine or that needs to be escalated to a sysadmin. Thus, all replies contributed by either party will be kept in one and the same place in the event that somebody else needs to work on the issue in question and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, which means that you will have to log in and out of no less than 2 accounts to execute some task or to get in touch with the company’s technical support staff. If you want to manage several domain names and each one of them is hosted in a different account, you will need to use an even larger number of accounts at the same time. Also, it might take a considerable period of time for the provider to answer your ticket request.

Integrated Ticketing System in Shared Web Hosting

With a shared web hosting from us, you won’t ever have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket whilst you’re browsing your files or editing different settings. The ticketing system is being strictly monitored 24/7/365 by our client service team representatives and the response time is maximum sixty minutes, but it seldom takes more than twenty minutes to receive support. Unlike some other hosting providers, we do not charge extra for using the ticketing system, so you can contact us as often as you need and request info in regards to any technical or billing problem. Additionally, you can see a variety of help articles, which will help you fix the commonest obstacles on your own.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is far more efficient to manage everything from a single place, so we’ve implemented a support ticket system into the in-house developed Hepsia hosting Control Panel, which comes with each and every semi-dedicated server plan. This will enable you to manage the correspondence with our client service team along with your content, which means that you won’t have to memorize additional logon credentials for some other admin dashboard. You will be able to post a new ticket or to track the status of an old one with no more than a couple of mouse clicks whilst you’re browsing the content within your account. You can also look through older tickets using a clever search option or read applicable FAQ articles, which contain solutions to commonly faced obstacles. The built-in trouble ticket system is strictly monitored 24/7 with the maximum ticket response time being just 1 hour, so there’ll always be someone to assist you.