If you have a site, a problem could always emerge and it doesn’t automatically need to be associated with the web hosting service. For example, something may go wrong when you bring a web-based application up to date or some critical content might be edited or deleted by chance. Whatever the nature of the problem may be, you will have to get in touch with the customer service staff and ask them to retrieve a backup or to assist you in fixing the problem that you are encountering. How quickly they will do it will determine the time that your websites will be offline. For certain sites like community websites or e-shops, a longer downtime duration often equals lost customers and cash. With that being said, it is pretty important that you use the services of a hosting company that provides not only a very good help desk service, but also a fast one.

One-Hour Response Guarantee in Shared Web Hosting

Our Linux shared web hosting packages come with a one-hour response time guarantee, which means that irrespective of what enquiry or obstacle you might have, we’ll always be there to lend you a helping hand. In reality, it rarely takes more than 30 minutes to get a problem solved or an inquiry answered, and this is valid for both pre-sales and technical matters. Our tech support team representatives will be at your service 24-7, even on holidays and weekends, which suggests that you will receive instant assistance whenever you need it. We understand how valuable time can be, so by the time we respond to your e-mail or support ticket, we’ll have explored the matter and, if we haven’t solved it, we’ll supply you with more info on what you need to do on your end – when the circumstances necessitate this. With our support service, you can be certain that there will be somebody to help you out instantaneously, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client support staff reps will be at your service all the time and they will answer any ticket that you open via your hosting Control Panel within sixty minutes max. The ticket response time is guaranteed no matter if you have a general inquiry in regard to your semi-dedicated server or you encounter some problem and you won’t have to wait even that long for most issues. Regardless of what the essence of the issue is or what time it is, we’ll be there to help you out, as we are available around the clock to take care of any technical, general or billing issue. If you contact us about anything that’s within our power, we’ll resolve it before we reply to you, which suggests that you won’t have to wait for hours or days while the problem lasts. If there’s something that you have to do on your end, we’ll give you the required info – what possible solutions to try, what actions to take, etc.