Tech Support Channels
A One–Hour Support Ticket Response Time Guarantee
Every support request you send to us will be replied to within maximum 1 hour. If your ticket or e–mail requires additional assistance from an admin, we will forward it and leave a comment to let you know that your issue is being examined. If you take advantage of the Optional Managed Services package, all of the server management services included there will be completed at a time of your choosing.
A First–Class Help Desk Service
- We’ll be at your disposal round–the–clock to reply to any questions that you may have connected with our Site Control Panel and any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also need support tackling server admin procedures, you can have a glimpse at our Optional Managed Services package, which includes data backup hard disk drive space, OS updates on a weekly basis, server monitoring and rebooting procedures, plus troubleshooting and software installation procedures.
An Intuitive Help Section
Each Linux dedicated servers hosting package is fitted out with our cost–free Site Control Panel, which sports a circumstantial knowledgebase and a group of educational video tutorials. Whenever you require assistance while working with the Site Control Panel, just click the Help or Videos buttons in the upper right corner.