Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • In the Site Control Panel you can find a comprehensive Help Center section offering loads of how–to articles and regularly asked questions. They are contributed by our support team of skilled technicians. Simply type in your question and our clever software will show you the most suitable answer.

  • Top quality support service

  • Tutorial Videos

  • For those who’d like to find out how to deal with a frequently experienced issue by watching an instructional video, we have added a compilation of video tutorials to our Site Control Panel. All the how–to video clips are brief and simple to follow. They offer visual presentations of various web site administration techniques.

  • Intuitive help center

  • A 60–Minute Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a 24/7 help desk support service and a sixty–minute response guarantee. Our seasoned support engineers will be online 24x7 to reply to your queries and to solve any problem that you may possibly come across. Just submit a technical support request from the Help section and we’ll reply to you without any delay at all.