Help and Support Channels
A 60 minutes Inquiry Response Warranty
Each ticket that you send to the technical support staff will be handled in up to 60 mins. The normal queries are going to be addressed right away. However, if the support question you have sent us calls for aid from a trained technician, we are going to address the ticket to him and will notify you about the postponement.
Qualified Technical Assistance Service
We are on–line for you 24 hours a day to provide you with help and technical support as well as to help you with any trouble that you might have when working with your virtual server. We will support all pre–installed applications, including your OS, server administration panel (with regards to the VPS type) and the Site Control Panel designed entirely by our developers.
An Informative Help Section
Each section of the Site Control Panel that is available gratis with your VPS has an inbuilt article base. You will find a collection of thorough how–to articles and reviews and a range of step–by–step video training materials that show all the necessary website control responsibilities. You can get access to them by hitting the Help or Video keys in the upper right corner of each Control Panel section.